FAQS

How long does the shipment take?

We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable and up to date with the latest releases, we have a centralised fulfilment centre in Asia that all of our products ship from. Due to the overseas location of our fulfilment centre, please allow up to 1-3 weeks for shipping and up to 3-4 weeks if the order is international. 
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated. 

Lost, Stolen or Undelivered Packages

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

Orders with incorrect address information

Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

Where do your products ship from?

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory up to date, we have a centralised fulfilment centre in Asia that all of our products ship from. 

What countries do you ship to?

Malta Gaming Store ships to the United States, Canada, United Kingdom, Australia, Germany, France, Korea, Switzerland, Hungary, Italy, Malta, Luxembourg, Poland, Finland, Ireland, Belgium, Israel, and New Zealand! 

Will there be duties/taxes on my package?

Due to the small stated value amounts entered by our fulfilment centre, it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. 
In the rare event, a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For exact costs of these fees, you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.

Backorders

Sometimes an item is so popular it gets snagged up before we know it!  Don't worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients!  If the item is backordered longer than two weeks, a refund can be issued upon request to maltagamingstore@gmail.com

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase (email confirming delivery is required).

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at maltagamingstore@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at maltagamingstore@gmail.com and send your item to: 116, Triq Kananea Street, Attard.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 116, Kananea Street, Attard, Malta


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.